Victory at Sea

1.31.2013

It's a drag to ever be in the position of needing TicketMaster's services, but I found myself there recently.  I had to get ticketed for the annual Spring Training trip!  Yay!

It seemed that the three transactio s I made went through just fine:  I waded through their webstie, got confirmatio  email spam and shortly thereafter, got tickets in the mail ... some of them.  My "Cubs @ Indians" never made it.

So I waited the requisite 10-12 business days and still no tix.  I waited a few more.  Nothing.  I dreaded what I had to do:  Phone TicketMaster customer service.  It did not go well.  It started off rocky and then got stupid.

The guy got on and asked my name.  I told him.  He asked my order number.  I told him.  That info, one would think, would get me through.  Nope:  He asked the last four digits of the credit card I used.  "Why?" I asked.  "Isn't an order number unique enough?"  He gave some lame reason and I told him.

"I'm sorry, sir, that's not correct."

"What?" I said.

"That's not the number on the card used to purchase the tickets."

"What the Hell?  I used ONE card.  I made THREE purchases with it, got THREE emails and TWO sets of tickets.  How could you have a different number?  How could I have the order number and no the name on the order?  What's going on here??"

"I don't appreciate your attitude, sir."

"I don't appreciate this mystery, dude."

We went around this for a while and eventually found out that despite me inputting my card number, the system used an old card that hasn't been used in years and actually expires 2/13.  In hindsight, it was good to expose this, as I now know to make a payment on that card and delete it from the TicketMaster system.

Okay, I said it got weird.  Now that I was "identified," I was able to inquire where in fuck my Cubs @ Indians tickets were.  He said they would ship in 10-12 working days.  uh huh.  I said look at the calendar, ape, it's 17 business days.  He mumbled some "oh yeahs" and such and said


Tonight - The Homestead  
(special 5th Thursday-of-the-Month gathering!!) 


bye-ee!
whrr ... clik!