To recap, some newbie Peet's® counterman mixed two roasts that should never have been mixed because he didn't know any better and I reported my misgivings to Peet's® headquarters and they responded.
The response from HQ said they'd reach out to the manager of that local shop and tell them my story. Well they did, because the manager of that shop wrote to me:
- Hello,
My name is Lucky; I am the Store Manager at Peets in Marina Del Rey. I am emailing about your bean experience here last week. Thank you for bringing this to my attention, I am currently speaking to staff about their execution in the bean area when handling customers. Your bean purchase is important to me and ensuring that you receive the correct beans is even more important. I would like to offer you your beans for this week on us; we would like to make it up to you. Please feel free to come in at anytime to receive your correct bean order. I appreciate your business and I hope you have a awesome work week.
Thank you, - Lucky
Hello Lucky! While it's very nice of you to offer a make-good sac of free beans, I wasn't after that and I'll gladly pay for my order. If you were to do anything in return, I suggest you offer my order as a "Manager's Special." I bet the public would go ape for "Peet's® Pyrenees Blend." Why, I was talking coffee with some other parents at my son's school just the other day and said I mix Peet's® French and Italian roasts together and a school mom said, "So do I!!" I asked her if she called it "Peet's® Pyrenees Blend," too, and she said she wasn't that smart. I said, "It's not smart, it's geography!" So what do you say? Can you make a Manager's special and see if the public goes for it?
Thanks!!
And while I thought we'd conclude this saga this week, ol' Lucky must still be milling it over, cuz she ain't wrote me back yet.
Watch this space for the conclusion ... whenever that is.
Tonight - Zeitgeist!
bye-ee!
whrr ... clik!
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